Terms of service

Terms of service

Please read these terms carefully, and print and keep a copy of them for your reference.


This website is owned and operated by AQUARELLO CLUB, a company registered as Aquarello A. Francelet in Switzerland, Tioleyres 5, 3280, Murten.

Company registration number (IDE): CHE-101.577.478

If you need to contact us, please email us at info@aquarello.club or call customer services on +41 79 428 43 72.


AQUARELLO CLUB grants you a non-exclusive license to use this website upon the following terms of use.

AQUARELLO CLUB may terminate this license at any time without prior notice.

If you provide us with any personal data, we may use it to respond to your requests, customize your user experience with us, contact you via mail, e-mail to inform you of new products services or promotions we may offer. By providing information to AQUARELLO CLUB through this site you acknowledge and consent to our storage and use of data as outlined in these Terms of Use, in the Privacy Policy and in the Cookies Policy.

“Personal Data” means data such as your name, mailing address, e-mail address, ISP, telephone number or other personal information that may be supplied by you or collected about you according to applicable local legislation.


This website contains material which is owned by or licensed to AQUARELLO CLUB. This material includes, but is not limited to, the design, layout, look, appearance, graphics, information about Aquarello products and materials contained in the Document Library (“AQUARELLO CLUB Material”). It is protected by intellectual property laws including, but not limited to, copyright and trademark protection rights ("IPR").

For the purpose of this website, express permission and license is required for the use of the AQUARELLO CLUB Material (“the License”). The license will be a non-exclusive license to the user to access Aquarello Club material and information in order to learn about Aquarello club products, purchase or rent conditions of our products or services.

Under the license, the user will be required to acknowledge and agree that all IPR in relation to the AQUARELLO CLUB material including all brand and domain names, trademarks, logos and designs (the “AQUARELLO CLUB IP”) are and will remain the sole property of AQUARELLO CLUB.

You may view, use, download and store the material on this website for personal use only. Commercial use is not permitted except with the express permission of AQUARELLO CLUB. The re-distribution, re-publication, or otherwise making available of the material on this website to third parties is prohibited.

Unauthorized use of this website may give rise to a claim for damages and / or be a criminal offense.


The information in this website is given in good faith and for general information and interest only.

Whilst AQUARELLO CLUB endeavors to keep the information up-to-date and correct, it is not responsible for any inaccuracies and makes no representation and gives no warranty as to its accuracy. Any reliance you place on such information is therefore strictly at your own risk.

The information in this website does not constitute any form of advice or recommendation. By using this website you confirm that you have not relied on any such information as advice or recommendation.

Any arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility.

Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship other than the purchase or lease of AQUARELLO CLUB products. 


Any links to other websites on this website do not imply responsibility or liability by AQUARELLO CLUB for the content of Its websites which are not under the strict control of AQUARELLO CLUB. Any link is not intended to be, nor should be construed as an endorsement of any kind by the operator of such other website.


AQUARELLO CLUB does not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the site.

While there are always risks associated with providing personal data, and no system is completely safe the operator has endeavored to take reasonable precautions which are appropriate to the nature of the information to prevent and minimize such risks in connection with your use of this site.

In no event, AQUARELLO CLUB will be liable for any loss or damage including, without limitation, indirect or consequential loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.


These Terms of Use (including the Privacy Policy and Cookies Policy) contain all the terms which you and AQUARELLO CLUB have agreed in relation to the use of the website unless otherwise agreed with you in writing.


This website is controlled and operated by AQUARELLO CLUB from its office (adress above). The formation, existence, construction, performance, validity in all aspects whatsoever of these terms, or any dispute in relation to the materials contained in this website shall be governed by Swiss law.

The jurisdiction of Murten shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and / or in connection with the website.

Your use of this website indicates your acceptance of these terms of use.


When you place an order with us, you are making an offer to buy or lease AQUARELLO CLUB goods (see the items 10 and 11 below).

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will inform you promptly. If the goods are not available, we will contact you to arrange alternative goods. If you decide not to accept the substitute goods, we will refund you.

  • How to place and order

You can place an order through our website or over the phone (distance selling) or in person by our sellers or showroom.

Website: Simply add the product (s) to your shopping cart and login to your account (or create an account with us). Then you will be asked to read and accept our contract and to make your payment. You will receive an email from us confirming your order.

Phone: Call our sales team on +41 79 428 43 72. One of our experts will be happy to assist you. To make an order, you will be guided to complete the purchase through our website.

Showroom and AQUARELLO CLUB sellers: You also can hire our services directly through our showroom or sellers (contacts on our website). One of our experts will be happy to meet you and introduce ours services. You will be asked to agree to our contractual conditions to confirm your order.

  • Delivery

We offer standard delivery to most destinations within the lead times below:

  • National orders are dispatched within a maximum period of 3 working days from the confirmation of the purchase.
  • We use a variety of trusted couriers to deliver our orders. We'll always aim to ensure that your parcel arrives safely and on time, and take care to ensure that it's well packaged. However, Aquarello Club is not responsible for any delays or problem with the packaged provoked during the delivery.
  • Returns and cancellations
  1. Unwanted or incorrect items

If the goods are lost or damaged in transit, please let us know promptly.

The customer has the right to cancel an order make through our website or over the phone (distance selling) within 14 days of receipt of the goods. Upon choosing to cancel an order, the customer must inform AQUARELLO CLUB by phone or email and send the product within 48 hours. Goods must be returned to AQUARELLO CLUB at the customer's expense and will be subject to restocking fee.

Once the goods have been returned, AQUARELLO CLUB will inspect the goods in accordance with the following: a. the goods are brand new and are unused; b. the goods are undamaged; and c. the goods are in original packaging and in reasonable, resalable condition.

Goods will be refunded at purchase price minus necessary transportation costs and restocking fee.

Any water cooler, drinking water fountain, bottle filling station, under sink chiller or tap returned with damage or marks are non-refundable.

Any water cooler, drinking water fountain, bottle filling station, under sink chiller or tap to be returned should not have been used in any way or exposed to a water supply.

  1. Faulty or damaged items

If goods are found to be faulty or damaged upon arrival, customers must report this to AQUARELLO CLUB within 48 hours after receiving the product by phone or email.

AQUARELLO CLUB will arrange for collection of goods as soon as reasonably possible. On receipt of returning goods they will be inspected to confirm the fault. Once the fault has been confirmed AQUARELLO CLUB will replace goods or refund the purchase price of the goods.

If goods are not found to be faulty, they will be returned to the customer, at their cost. If they are unwanted the terms will be as previously stated in the 'Unwanted or incorrect items' (section I above).

  • Legal warranty

Acquarello guarantees its customers against manufacturing defects for a period of 2 years. In this case, Aquarello Club grants the customer a right to repair or replace the defective product, excluding the right to terminate the sale or reduce the price. Aquarello Club will be responsible for collecting and inspecting the product as soon as possible.

The warranty will not apply to defects resulting from improper installation, misuse of the product (against the user manual) or failure to comply with the installation.

Aquarello club is not responsible for any water leaks or damages resulting from such leaks neither from limestones. Aquarello club will not, under any circumstances, assume the liability of the insurer for the repair of such damages.


Aquarello club products are available to be rented within Switzerland. If you are interested, fill in the corresponding option on our website. You will soon receive the specific rental conditions.

You can rent by phone or directly at our showroom or with or salles. Our team will be happy to assist you and inform you of the rental conditions.

The topics 10.2 and 10.3 above also apply to leases.


We may change our terms and conditions at any time. Please do not assume that the same terms will apply to future orders.

The installation of the product will be the responsibility of the customer. On request, AQUARELLO CLUB can offer additional installation services in Switzerland. Charges will be based on service and distance from Murten.

Customers can receive these terms and conditions by email / letter upon request. Please call or email (topic 1).