Refund policy

RETURNS AND CANCELLATIONS

Unwanted or incorrect items

 

If the goods are lost or damaged in transit, please let us know promptly. The customer has the right to cancel an order within 7 working days of purchase. Upon choosing to cancel an order, goods must be returned to AQUARELLO CLUB at the customer's expense and will be subject to restocking fee. Once the goods have been returned, AQUARELLO CLUB will inspect the goods in accordance with the following:

• The goods are brand new and are unused and/or undamaged
• The goods are in original packaging and in reasonable, resalable condition
• Returning goods have been received within 14 days since the return was agreed and accepted by The Water Cooler Company
• Goods will be refunded at purchase price minus necessary transportation costs and restocking fee
• Any water cooler, drinking water fountain, bottle filling station, under sink chiller or tap to be returned should not have been used in any way or exposed to a water supply
• Any water cooler, drinking water fountain, bottle filling station, under sink chiller or tap returned with damage or marks are non-refundable.

 

 

Faulty or damaged items

If goods are found to be faulty or damaged upon arrival, customers must report this to AQUARELLO CLUB as soon as possible. AQUARELLO CLUB will arrange for collection of goods as soon as reasonably possible. On receipt of returning goods they will be inspected to confirm the fault. Once the fault has been confirmed AQUARELLO CLUB will replace goods or refund the purchase price of the goods.

If goods are not found to be faulty, they will be returned to the customer, at their cost. If they are unwanted the terms will be as previously stated in the 'Unwanted or incorrect items' section above.