Terms of service

TERMS AND CONDITIONS

Please read these terms carefully, and print and keep a copy of them for your reference.


ABOUT US

This website is owned and operated by AQUARELLO CLUB, a company registered in _________.

Company registration number: _____________

Company VAT number: ____________

Registered office address: ____________

If you need to contact us, please email us at _________ or call customer services on _________.


LICENSE AND PERSONAL DATA

AQUARELLO CLUB grants you a non-exclusive license to use this website upon the following terms of use.

AQUARELLO CLUB may terminate this license at any time without prior notice.

“Personal Data” means data such as your name, mailing address, e-mail address, ISP, telephone number or other personal information that may be supplied by you or collected about you according to applicable local legislation. If you provide us with any personal data, we may use it to respond to your requests, customize your user experience with us, contact you via mail, e-mail to inform you of new products services or promotions we may offer. By providing information to AQUARELLO CLUB through this site you acknowledge and consent to our storage and use of data as outlined in these Terms of Use, in the Privacy Policy and in the Cookies Policy.


 MATERIALS ON THE SITE

This website contains material which is owned by or licensed to AQUARELLO CLUB. This material includes, but is not limited to, the design, layout, look, appearance, graphics and materials contained in the Document Library (“AQUARELLO CLUB Material”). It is protected by intellectual property laws including, but not limited to, copyright and trade mark protection rights ("IPR").

You may view, use, download and store the material on this website for personal and research use only. Commercial use is not permitted except with the express permission of AQUARELLO CLUB. For the purpose of this website, express permission and license is required for the use of the Document Library containing certain AQUARELLO CLUB (“the License”). The re-distribution, re-publication, or otherwise making available of the material on this website, including the AQUARELLO CLUB material to third parties is prohibited. Under the license, the user will be required to acknowledge and agree that all IPR in relation to the AQUARELLO CLUB material including all brand and domain names, trademarks, logos and designs (the “AQUARELLO CLUB IP”) are and will remain the sole property of the Operator or AQUARELLO CLUB Group members. The license will be a non-exclusive license to the user to use the name “AQUARELLO CLUB” and AQUARELLO CLUB IP and Firewall solely in connection with its marketing and sales of the products as an authorized distributor of AQUARELLO CLUB and in or on any marketing , advertising or promotional material used by the user solely in connection therewith and provided that the form of any such promotional material shall be approved in advance by AQUARELLO CLUB. Under the license, the user agrees not to do or be a party to or permit the doing of any act matter or thing or omit to do anything whereby the “AQUARELLO CLUB” name and IPR and Firewall name or any of the materials on this website or contained in the Document Library or the distinctiveness of or reputation or goodwill in respect thereof may be prejudicially or adversely affected in any way.

Unauthorized use of this website may give rise to a claim for damages and / or be a criminal offense.

AQUARELLO CLUB reserves the right to change the Terms of Use under which this site is offered. You are responsible for regularly reviewing these Terms Of Use. Your continued use of this site constitutes your agreement to all such terms of use.


ACCURACY OF INFORMATION

The information in this website is given in good faith and for general information and interest only.

Whilst AQUARELLO CLUB endeavors to keep the information up-to-date and correct, it is not responsible for any inaccuracies and makes no representation and gives no warranty as to its accuracy, reliability, or suitability and any reliance you place on such information is therefore strictly at your own risk.

The information in this website should not be relied on and does not constitute any form of advice or recommendation.

By using this website you confirm that you have not relied on any such information.

Any arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility.

Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship.


LINKING

This website contains links to other websites. AQUARELLO CLUB accepts no responsibility or liability for the content of other websites which are not under the strict control of the operator or any members of the AQUARELLO CLUB Group. Any link is not intended to be, nor should be construed as an endorsement of any kind by the operator of such other website.


LIABILITY

AQUARELLO CLUB does not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the site.

While there are always risks associated with providing personal data, and no system is completely safe the operator has endeavored to take reasonable precautions which are appropriate to the nature of the information to prevent and minimize such risks in connection with your use of this site.

In no event, AQUARELLO CLUB will be liable for any loss or damage including, without limitation, indirect or consequential loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.


COMPLETE AGREEMENT

These Terms of Use (including the Privacy Policy and Cookies Policy) contain all the terms which you and AQUARELLO CLUB have agreed in relation to the use of the website unless otherwise agreed with you in writing.


JURISDICTION AND ACCEPTANCE OF THESE TERMS AND CONDITIONS

This website is controlled and operated by AQUARELLO CLUB from its office in ________. The formation, existence, construction, performance, validity in all aspects whatsoever of these terms (as defined in the “Complete Agreement” clause of this Terms of Use), or any dispute in relation to the materials contained in this website shall be governed by ________ law. The ________ court shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and / or in connection with the website.

Your use of this website indicates your acceptance of these terms of use.


MAKING A CONTRACT WITH US

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. We will not take payment from you until we have accepted your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will inform you promptly. If the goods are not available, we will contact you to arrange alternative goods. If you decide not to accept the substitute goods, we will refund you.

 

HOW TO PLACE AN ORDER

You can place an order through our website or over the phone.

Website: Simply add the product (s) to your shopping cart. Upon checkout, you will be asked to create an account with us. Then you will be asked to enter your payment details and delivery address. Upon making an order you will receive an email from us confirming your order.

Phone: Call our sales team on ____________ and inform us that you would like to make a purchase. Tell us which product (s) you wish to buy. If you would like more information about a product or service, one of our experts will be happy to assist you. For the payment, you will be asked to read out your card details and tell us your delivery address. You will also be asked for your email address so that we can send you an email to confirm your order.

 

 

DELIVERY

We offer standard delivery to most destinations within the lead times below:

  • If your order is received before 12 midday Monday to Friday, we'll aim to dispatch it the same day. Orders received after 12 midday will be dispatched the following working day (not including weekends or bank holidays). Most orders are sent on a next day service but please allow up to 2-3 days with standard delivery.
  • Please note that signatures may be required upon delivery. If you are not going to be in, please contact us and we will try our best to rearrange a new delivery date for you. If you don't expect to be at the delivery address given in your order, please let us know an alternative address. If you're using a work address, please include your company name and your full name in the delivery address.
  • We use a variety of trusted couriers to deliver our orders. We'll always aim to ensure that your parcel arrives safely and on time, and take care to ensure that it's well packaged. We use recycled packaging and / or biodegradable materials wherever possible. 

 

RETURNS AND CANCELLATIONS

Unwanted or incorrect items

 

If the goods are lost or damaged in transit, please let us know promptly. The customer has the right to cancel an order within 7 working days of purchase. Upon choosing to cancel an order, goods must be returned to AQUARELLO CLUB at the customer's expense and will be subject to restocking fee. Once the goods have been returned, AQUARELLO CLUB will inspect the goods in accordance with the following:

  • The goods are brand new and are unused and / or undamaged
  • The goods are in original packaging and in reasonable, resalable condition
  • Returning goods have been received within 14 days since the return was agreed and accepted by The Water Cooler Company
  • Goods will be refunded at purchase price minus necessary transportation costs and restocking fee
  • Any water cooler, drinking water fountain, bottle filling station, under sink chiller or tap to be returned should not have been used in any way or exposed to a water supply
  • Any water cooler, drinking water fountain, bottle filling station, under sink chiller or tap returned with damage or marks are non-refundable.

 

 

Faulty or damaged items

If goods are found to be faulty or damaged upon arrival, customers must report this to AQUARELLO CLUB as soon as possible. AQUARELLO CLUB will arrange for collection of goods as soon as reasonably possible. On receipt of returning goods they will be inspected to confirm the fault. Once the fault has been confirmed AQUARELLO CLUB will replace goods or refund the purchase price of the goods.

If goods are not found to be faulty, they will be returned to the customer, at their cost. If they are unwanted the terms will be as previously stated in the 'Unwanted or incorrect items' section above.

 

CHANGES TO THESE TERMS

We may change our terms and conditions at any time. Please do not assume that the same terms will apply to future orders.

Customers can receive these terms and conditions by email / fax / letter upon request. Please call ____________ or email _______________.